Your privacy matters to ten999. This page explains exactly what data we collect, why we collect it, how we store it, and what rights you have over your personal information.
Six things every ten999 player in Bangladesh should know about how their personal information is handled.
All data transmitted between your device and ten999 is protected using SSL/TLS encryption. Your account credentials, payment details, and personal information are never sent or stored in plain text. ten999 uses industry-standard encryption across every part of the platform.
ten999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and improve the ten999 platform. That's it — no data brokers, no advertising networks, no exceptions.
ten999 gives you the right to access, correct, and request deletion of your personal data at any time. You can contact the ten999 support team to make a data request. ten999 will respond within a reasonable timeframe and will not charge you for standard data access requests.
ten999 does not store your full bKash, Nagad, or Rocket account credentials on its servers. Payment processing is handled by trusted payment providers who operate under their own security standards. ten999 only retains the minimum payment reference data needed to process withdrawals.
ten999 only collects the personal data that is genuinely necessary to operate your account and comply with legal obligations. We don't ask for information we don't need. Registration on ten999 requires only your name, date of birth, email address, and mobile number.
ten999 is upfront about what data is collected and why. This Privacy Policy is written in plain language so every player can understand it — not buried in legal jargon. If you have a question about how ten999 uses your data, the support team is available 24/7 to answer it.
Your privacy is important to ten999. This Privacy Policy explains how ten999 collects, uses, stores, and protects the personal data of players who register and use the ten999 platform. By creating a ten999 account, you confirm that you have read and understood this policy. If you have any questions, contact ten999 support at [email protected].
ten999 is an online betting and live casino platform serving players in Bangladesh. When you use ten999 — whether through the website at ten999.app or the ten999 mobile app — you share certain personal information with us. This Privacy Policy explains what that information is, why ten999 needs it, and how it is handled.
ten999 takes data privacy seriously. The platform is built on the principle that players should know exactly what happens to their personal information. This policy is written in plain language so that every ten999 player can understand it without needing a legal background.
This Privacy Policy applies to all personal data collected by ten999 through the website, mobile app, customer support channels, and any other ten999 service. It does not apply to third-party websites or services that may be linked from ten999 content.
ten999 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.
Information you provide to ten999:
Information collected automatically when you use ten999:
| Data Type | Why ten999 Collects It | Legal Basis |
|---|---|---|
| Name and date of birth | Account registration and age verification | Contractual necessity |
| Email and mobile number | Account communication and support | Contractual necessity |
| Payment details | Processing deposits and withdraw als | Contractual necessity |
| Identity documents | KYC compliance and fraud prevention | Legal obligation |
| Device and IP data | Security monitoring and fraud detection | Legitimate interest |
| Betting and game history | Account management and responsible gaming | Contractual necessity |
| Cookie data | Platform performance and user experience | Consent |
ten999 uses the personal data it collects only for legitimate purposes directly related to operating the platform and serving players in Bangladesh. The specific ways ten999 uses your data include:
ten999 does not use your personal data for unsolicited marketing without your consent. If you have opted in to receive promotional communications from ten999, you can opt out at any time by contacting support or updating your account notification preferences.
ten999 does not sell, rent, or trade your personal data to any third party. However, ten999 may share your data with trusted third parties in the following limited circumstances:
In all cases where ten999 shares data with third parties, appropriate data processing agreements are in place to ensure your information is handled responsibly and securely.
ten999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit ten999.
ten999 uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the ten999 platform. For the ten999 mobile app, cookie-equivalent tracking is managed through your device's app permissions settings.
ten999 retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The specific retention periods ten999 applies are:
When personal data is no longer required, ten999 securely deletes or anonymises it. If you request deletion of your data before the end of the applicable retention period, ten999 will delete what it legally can and explain any data that must be retained and why.
As a ten999 player, you have the following rights over your personal data. To exercise any of these rights, contact ten999 support via live chat or email at [email protected].
Request a copy of the personal data ten999 holds about you. ten999 will provide this within a reasonable timeframe at no charge.
If any personal data ten999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
Request deletion of your personal data where ten999 no longer has a legal basis to retain it. Some data may need to be kept for legal compliance.
Object to ten999 processing your data for marketing or profiling purposes. ten999 will stop processing your data for these purposes upon request.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Request that ten999 limits how your data is used while a complaint or correction request is being investigated.
ten999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.
While ten999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your ten999 account and never share your login credentials with anyone.
In the event of a data breach that affects your personal information, ten999 will notify affected players as soon as reasonably practicable and take immediate steps to contain and investigate the breach.
ten999 is strictly an adults-only platform. The ten999 service is not directed at, and should not be used by, anyone under the age of 18. ten999 does not knowingly collect personal data from minors.
During registration, ten999 requires all players to confirm that they are 18 years of age or older. ten999 may request identity documents to verify age at any point. If ten999 discovers that a player is under 18, the account will be closed immediately, any balance will be forfeited, and all personal data associated with the account will be deleted.
If you believe a minor has registered on ten999, please contact the support team immediately at [email protected] so the account can be investigated and closed.
ten999 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data practices. When material changes are made, ten999 will notify registered players by email or via an in-platform notification.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of ten999 after the effective date of any changes constitutes your acceptance of the updated policy. ten999 recommends checking this page periodically to stay informed about how your data is handled.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the ten999 support team. ten999 is committed to responding to all privacy-related queries promptly and transparently.
For data access or deletion requests, please include your registered email address and a brief description of your request. ten999 will acknowledge your request within 48 hours and aim to resolve it within 30 days.
ten999 is committed to handling your personal data with care and transparency. If you ever feel that your privacy rights have not been respected, you have the right to raise a complaint directly with ten999 support. ten999 will investigate every complaint seriously and respond with a clear explanation of the outcome.